1. Overview
Hum apne customers ki satisfaction ko priority dete hain. Agar aap apni purchase se satisfied nahi hain, to aap is policy ke mutabiq return ya refund request kar sakte hain.
2. Return Eligibility
Return sirf in conditions mein accept kiya jaye ga:
- Item received damaged ya defective ho
- Galat product deliver hua ho
- Product unused ho aur original condition mein ho
- Original packaging intact ho
3. Return Timeframe
Aap delivery ke 3–7 days ke andar return request submit kar sakte hain. Is time ke baad requests accept nahi ki jayengi.
4. Non-Returnable Items
Kuch items return nahi kiye ja sakte:
- Sale ya discounted items
- Customized/personalized products
- Used ya damaged products by customer
- Digital products (agar applicable ho)
5. Refund Process
Jab hum aapka returned item receive aur inspect kar lete hain:
- Aap ko email ya message ke zariye inform kiya jaye ga
- Approved refunds 5–10 business days mein process kiye jate hain
- Refund original payment method ya store credit ke zariye diya jata hai
6. Shipping Charges
- Original shipping charges refundable nahi hote (agar applicable ho)
- Return shipping cost customer bear kare ga, jab tak product defective ya wrong na ho
7. Exchange Policy
Agar aap exchange chahte hain (size/color/product change), to availability ke mutabiq exchange kiya ja sakta hai.
8. Late or Missing Refunds
Agar refund delay ho:
- Apna bank ya payment provider check karein
- Agar issue solve na ho to hum se contact karein
9. Order Cancellation
Order sirf tab cancel ho sakta hai jab wo dispatch na hua ho. Dispatch ke baad cancellation possible nahi hoti.
10. Contact Us
Store Name: Your Store Name
Email: your-email@example.com
Phone: your-phone-number
Agar aap ko refund ya return se related koi sawal ho: