1. Order Processing Time
Orders ko aam tor par 1–3 business days mein process kiya jata hai.
Processing sirf Monday se Saturday tak hoti hai.
Weekend ya public holiday par place kiye gaye orders next working day par process honge.
2. Delivery Time
Delivery time aap ke location ke mutabiq hota hai:
- Local Orders: 2–5 business days
- Domestic (Pakistan): 3–7 business days
- International Orders: 7–15 business days
Note: Delivery time courier aur customs delays ki wajah se change ho sakta hai.
3. Shipping Charges
Shipping charges order ke size, weight aur destination ke hisaab se calculate kiye jate hain.
- Free shipping (agar offer available ho)
- Ya standard courier charges apply honge
Checkout par final shipping cost show hoti hai.
4. Order Tracking
Order dispatch hone ke baad aap ko tracking number provide kiya jata hai.
Aap apna order courier ki website par track kar sakte hain.
5. Wrong Address Disclaimer
Agar aap galat ya incomplete address dete hain, to delivery delay ya loss ka hum zimmedar nahi honge.
Order confirm karne se pehle apna address zarur check karein.
6. Delays or Lost Orders
Kabhi kabhi delivery delay ho sakta hai due to:
- Courier issues
- Weather conditions
- Customs clearance (international orders)
Agar order lost ho jaye to hum courier company ke sath issue resolve karne ki koshish karenge.
7. International Shipping
International orders par customs duty ya taxes lag sakte hain jo customer ki responsibility hoti hai.
8. Changes to This Policy
Hum kabhi bhi apni shipping policy update kar sakte hain. Updated version hamari website par available hoga.